workshop questions on the INTRAnet
knowledge management, collaboration Juni 24th, 2007
Looking for BestPracticeCases on internal project-blogging, I´ve just found some ressources on ColumnTwo, who setup their internal blogs in 2004. Each team member has an internal blog, and they use them in a number of ways [quoted]:
- summary of all the proposals that we send out, so everyone knows what's in the pipeline
- updates on projects as they are unfolding
- new ideas and interesting tidbits that we come across
- updates on business development activities, including monthly financial reports
- internal broadcast messages and requests for help
These have proved to be extremely successful, with the primary goal being to share awareness (rather than knowledge). As long as everyone has a vague recollection that they saw something on the blogs, they can search the blog archive, and then go and chat directly to the person in question. The great thing is that any of us can be out of the office for a week or two, and still have some idea of what's happening. It's also more efficient for reaching all staff, rather than flooding everyone with emails. So, three years on, the blogs are still going strong and they have a long life ahead of them...
Step Two Designs, the unique knowledge management consultancy located in Sydney, Australia is listing the "big" questions! Mr. James Robertson, the Managing Director of Step Two Designs, conducted the workshop in Brisbane. I list it here, because it describes very well the assignment when defining an implementation process in SMB´s:
- Getting management not to see it as a quick project?
- How to get staff interested and using the intranet?
- Best way to find out what users need? Right metadata, etc? Processes for publishing?
- How to engage management? Funding? Integration of systems?
- Content lifecycle? CMS? Search? Maintaining relevance? Ways to structure content?
- Content format? (HTML vs PDF) DM vs intranet? Taking away hard copies from staff?
- Identifying benefits? How to implement governance? Word processing to intranets?
- Structure of team? ROI? Maintaining organisational interest over long term?
Additional, many thanks to Mark Buzinkay, who publishes Best Practices on his "free lessons" (the idea lounge & rock-and-roll-for-free-content-portal). Very inspiring!
The aim of our next week Business Simulation (Part II) is that participants learn and understand the meaning of logistics with special focus on “Distribution”. The participants will act in five different roles and will have different views on their part of the supply chain starting at the production and ending at the customer.
Remains to say:
inspired by a late night documentation on 
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